Return Policy
ELEVNEST RETURN & REFUND POLICY
Last Updated: September 2026
We want you to be happy with your Elevnest purchase. Because we offer a combination of Custom Creations, Curated Finds, and limited Monthly Drops, return eligibility may vary depending on the type of product purchased.
STANDARD RETURNS
Unless otherwise stated on the product page, eligible non-customized products may be returned within 30 days of delivery.
To be eligible for a return, the item must generally be unused, unworn, unwashed, and in substantially the same condition in which it was received, with original packaging or tags when applicable.
Before sending a return, please contact Elevnest through our Contact page and include your order number and reason for the return.
CUSTOM AND PERSONALIZED PRODUCTS
Custom Creations are made specifically for the individual customer.
Personalized, engraved, printed, embroidered, sewn, laser-cut, made-to-order, or otherwise customized products generally cannot be returned or exchanged because of a change of mind, incorrect size selection, or personalization information supplied incorrectly by the customer.
Customers are responsible for reviewing names, dates, spelling, wording, images, colors, dimensions, and other customization details before submitting or approving an order.
If Elevnest makes an error in producing your approved customization, or if the product arrives damaged or defective, please contact us so we can make it right.
ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, contact Elevnest as soon as possible.
Standard orders may be canceled when possible before fulfillment begins.
Custom Creations may enter design or production shortly after an order is placed. Once design work, material preparation, engraving, printing, embroidery, cutting, sewing, or other production has begun, cancellation or modification may no longer be possible.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery.
If an item arrives damaged, defective, or materially different from what you ordered, contact Elevnest promptly and provide:
• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging when shipping damage is involved
Please keep the item and its original packaging while the issue is being reviewed.
Depending on the circumstances, Elevnest may offer a replacement, repair, refund, or another appropriate resolution.
NATURAL AND PRODUCTION VARIATIONS
Some Elevnest products are individually produced or made using materials such as wood, leather, glass, metal, acrylic, fabric, or other materials that may naturally vary.
Minor differences in grain, texture, color, engraving appearance, positioning, stitching, printing, or other characteristics may occur.
Reasonable variations resulting from the material or production process are not necessarily considered defects.
CURATED FINDS
Eligible Curated Finds may generally be returned within the standard return period unless the product is marked final sale, personalized, made-to-order, or otherwise identified as non-returnable.
Some Curated Finds may be fulfilled by third-party suppliers. Return instructions may vary depending on where the product was fulfilled.
Please contact Elevnest before returning a Curated Find so we can provide the appropriate instructions.
MONTHLY DROPS
Monthly Drops may include limited-edition, seasonal, small-batch, or specially produced merchandise.
Return eligibility will be stated on the applicable product page when different from our standard policy.
Products specifically identified as Final Sale cannot generally be returned because of a change of mind.
RETURN SHIPPING
Unless the return is due to an Elevnest error, damaged product, defective product, or another situation where applicable law requires otherwise, customers may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by applicable law or the return resulted from an Elevnest error.
Please do not send a return without first contacting Elevnest.
REFUNDS
Once an eligible return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return, including:
• Personalized or customized products
• Made-to-order products after production has begun
• Gift cards
• Products specifically marked Final Sale
• Used, worn, washed, altered, or damaged products when the condition was not caused by Elevnest
• Products otherwise excluded from return where permitted by applicable law
Nothing in this policy is intended to eliminate or restrict any consumer rights or remedies that cannot legally be waived.
EXCHANGES
For eligible non-custom products, please contact Elevnest regarding exchange availability.
For Custom Creations, exchanges generally are not available unless there is a production error, defect, or other qualifying issue.
CONTACT US
For return, refund, cancellation, or damaged-order assistance, please contact Elevnest through our Contact page and include your order number.
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